Cancellation / Transfer Policy


The following guidelines will be used then dealing with any cancellation or rescheduling of any of North Star's Lifeguard and instructor level classes.


Key Dates:

      1. Registration Date - The day you sign up for a class and pay the associated fee or are invoiced.

      2. Free Cancelation Date - 2 days (48 hours) after the Registration Date (1).

      3. Class Registration Close Date - 5pm, 3 days prior to the Class Start Date (4).

      4. Class Start Date - The date listed as the first classroom day of the class.

      5. Re-Enrollment Date - 7 days after Class Start Date (4),last opportunity to use re-enrollment discount.


Key Events:

      Incomplete Classroom Work - Failing to complete all online classroom assignments prior to Class Start Date.

      Failure to attend - Failure to show up on time to class on Class Days.

      Failure to pass Pre-Course Swim Test - Failing any portion of the 3 part swim competency test.

      Medical Waiver - Note from doctor indicating you can not participate in class due to medical reasons.

      Canceled/Disputed Payment - Any returned check, or PayPal transaction that is canceled or disputed


Refund Policy:

      From Registration date (1) to Free Cancelation Date (2): 

                         Full refund

                         Free transfer to any other class.

      From Free Cancelation Date (2) to Class Registration Close Date (3) 

                         Refund minus $10 fee

                         Free transfer to another class.

      After Class Registration Close Date (3)

                         No Refunds

                         No Transfer

      Incomplete Classroom Work

                        No Refunds

                        No Transfer

                        Student may Re-enroll before Re-Enrollment Date (5) in future class at discounted rate

                                                Lifeguard Class Only - 50% off

       Failure to Attend

                        No Refunds

                        No Transfer

                        Medical Waiver providedbefore Re-Enrollment Date (5) - Refund minus $25 fee.

                                                                                                                            - $25 Transfer Fee

      Failure to Pass Pre-Course Swim Test
                        No Refunds
                        No Transfer
                        Student may Re-enroll before Re-Enrollment Date (5) in future class at discounted rate

                                                Lifeguard Class Only - 50% off

      Canceled/Disputed Payment - $25 returned payment fee in addition to original class cost



All Cancellation fees non-refundable